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Lost Characters

BacktoDAOCBacktoDAOC
in Support Forum
Hello,
I recently re-joined DAOC. I had reactivated my account last in the 2015 period, and let it lapse, but all my characters were intact. I followed the procedures this time, but I cannot find any of my characters on the archived servers, or any other server.

I have sent two emails to the support@darkageofcamelot.com address and have not received any replies, and I have tried in-game appeals to try to connect to a CSR, but have never been successful even after waiting 90+ minutes.

Anyone have any other tricks?

Thanks!
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Comments

  • BacktoDAOCBacktoDAOC
    PM
    Has anyone successfully contacted DAOC support though email? I've attempted three times and no response and have never connected to anyone through the in game appeals process.

    Thanks!
  • Lea_BroadswordLea_Broadsword
    PM
    Did you check your spam folder? Sometimes the email replies end up there. If there is nothing in the spam folder, please send me a direct message here with the email address you used to contact them, and the dates when you sent the emails!
    DAoC German Community Admin
    Broadsword Online Games
    Shileahs Camelot-Kompendium - DAoC-Infos auf Deutsch
    Shileah of House Dara, the First of Her name, the Unressed, Master of Stickloss, Queen of Inc-Screams, Purge-Fails and lost Line of Sight, Breaker of Mezz, Mother of Doggos
  • BacktoDAOCBacktoDAOC
    PM
    I've checked all my spam folders and sent multiple emails and no replies. Has anyone been successful recently in contacting anyone in the support area?

    Thanks!
  • Lea_BroadswordLea_Broadsword
    PM
    That's odd. I am sorry about the inconveniences! Please send me a direct message with your account name (just the name, not the password - never give your password to anyone!) as well as the email address you used to contact support@darkageofcamelot.com and the date when you sent them a mail so it can be checked!
    DAoC German Community Admin
    Broadsword Online Games
    Shileahs Camelot-Kompendium - DAoC-Infos auf Deutsch
    Shileah of House Dara, the First of Her name, the Unressed, Master of Stickloss, Queen of Inc-Screams, Purge-Fails and lost Line of Sight, Breaker of Mezz, Mother of Doggos
  • BacktoDAOCBacktoDAOC
    PM
    Hi Lea,

    Thanks very much!

    Best,
    Rich
  • BacktoDAOCBacktoDAOC
    PM
    Hi all,

    FYI, this issue has been resolved. Thanks to Lea for all her hard work on this, and all my toons were recovered.

    A side note, if you have a Bellsouth.net email address, any emails from Darkageofcamelot.com or Broadsword.com may be blocked as spam.

    Best,
    Rich
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