Common Issues and Self Help
How can I recover an old account?
Please contact our Account Support Team with a brief description of the issue. They will ask you for the following information. You do not need to know all of these details, but the more, the better! Also, some details are more important than others.
How do I restore a deleted character?
Please open an Emergency Appeal with a brief description of the issue. Include the name, class, level of the character, on which server it used to be, and when it was deleted (alternatively a date when the character was logged into the game). While there is never a guarantee that characters can be restored, our team will do their best to locate and restore the character! Please note that characters can only be restored to the server they used to be on, so make sure that there is a free character slot.
How do I restore a deleted item?
Please open an Emergency Appeal with a brief description of the issue. Include the name of the character that used to have the item, the exact name of the item, and when it went missing. Make sure to have free inventory space!
I cannot buy a house lot.
Try targeting the lot stone, and then press the ‘get’ key on your keyboard. With standard keyboard settings, this is the key ‘G’. Should this not work, please open an Emergency Appeal with a brief description of the issue, including the number of the lot you want to buy, and the server it is on. Keep in mind that you can only have one personal house per realm and server.
My house is showing the wrong emblems.
Try using the command ‘/house fixemblems’ with the owner of the house while standing in front of it. Should this not fix it, please open an Emergency Appeal with a brief description of the issue!
My house is missing vault chests, or some vaults appear multiple times.
This is a display error. Please pick up all vaults with the owner of the house. Once you have them all in your inventory, place them back on the floor.
I deleted a character that owned a house, and now I do not have access to the house anymore.
The owner of the house needs to be restored. Please open an Emergency Appeal with a brief description of the issue. Make sure to list the lot number of the house and on which server it is. Once the character that used to own the house has been restored, you can trade the house to a different character.
My guild has no leader anymore.
There is an automated Guild Leader Promotion Feature that will kick in once a guild has no leader for a prolonged period. The process is outlined here: http://camelotherald.wikia.com/wiki/Guild_Maintenance_Policy The Customer Support Team does not make changes to the roster of a guild, so please wait for this system to promote another leader. Please note: The system will not kick in if a guild has no active members. Once a member becomes active again, the system will start running.
Someone is harassing me.
Please tell the player to stop contacting you, and then place them on your ignore list by typing ‘/ignore Playername’. Should they try to circumvent the ignore function, please open a Violation Report with a brief description of the issue. It is very important that you follow this procedure!
I did not get credit for a quest/monster kill/encounter.
The most likely reason for this is that you have a full list of completed quest. To resolve this, please visit the NPC called Quest Journalist in your capital city. Click on all keywords. Then, try repeating the quest or encounter. Make sure that you are in the group or battlegroup attempting the encounter, and that the killing blow on the monster or NPC is dealt by a player in your group/battlegroup, and not by a player controlled pet or someone outside your group/battlegroup. Should you still not get credit, please open an Emergency Appeal with a brief description of the issue.
Someone said they appealed me for violating the rules, but I did not do anything! Do I need to be worried?
No. If you did not violate the rules, then nothing will follow the appeal, and you will not be contacted.
I need to go to a certain spot for my quest, but I cannot find it.
This is a gameplay related question. Please refer to your fellow players for tips!
A monster has not respawned in a while. Can I open an appeal and a CSR will make the monster appear?
Our Customer Support Team will not spawn monsters for you. If you feel like a monster has not respawned in a long time, please keep in mind that different monsters have different respawn timers. Also, other players could have killed the monster without you noticing it.
I have a permanent rez sickness!
Other players can remove this for you, for instance by using the Master Level ability “Restore the Soul”. Of course, our Customer Support Team will be happy to assist you with this as well! Please open an Emergency Appeal with the character that is suffering from this long rez sickness with a brief description of the issue.
I cannot use any items for thousands of minutes.
Our Customer Support Team will be happy to assist you with this! Please open an Emergency Appeal with the character that cannot use items. Make sure to include a brief description of the issue, and if you remember which item was the last one you were successfully able to use, please let us know in your appeal!
Please contact our Account Support Team with a brief description of the issue. They will ask you for the following information. You do not need to know all of these details, but the more, the better! Also, some details are more important than others.
- Name of the account:
- Secret Word:
- First and Last name on account:
- Email on account:
- Date of birth on account:
- Any character names found on the account (name and server):
- Phone number on the account:
- Date when account was opened and closed:
- Country and/or state of residency:
- Last four digits of credit card on account:
How do I restore a deleted character?
Please open an Emergency Appeal with a brief description of the issue. Include the name, class, level of the character, on which server it used to be, and when it was deleted (alternatively a date when the character was logged into the game). While there is never a guarantee that characters can be restored, our team will do their best to locate and restore the character! Please note that characters can only be restored to the server they used to be on, so make sure that there is a free character slot.
How do I restore a deleted item?
Please open an Emergency Appeal with a brief description of the issue. Include the name of the character that used to have the item, the exact name of the item, and when it went missing. Make sure to have free inventory space!
I cannot buy a house lot.
Try targeting the lot stone, and then press the ‘get’ key on your keyboard. With standard keyboard settings, this is the key ‘G’. Should this not work, please open an Emergency Appeal with a brief description of the issue, including the number of the lot you want to buy, and the server it is on. Keep in mind that you can only have one personal house per realm and server.
My house is showing the wrong emblems.
Try using the command ‘/house fixemblems’ with the owner of the house while standing in front of it. Should this not fix it, please open an Emergency Appeal with a brief description of the issue!
My house is missing vault chests, or some vaults appear multiple times.
This is a display error. Please pick up all vaults with the owner of the house. Once you have them all in your inventory, place them back on the floor.
I deleted a character that owned a house, and now I do not have access to the house anymore.
The owner of the house needs to be restored. Please open an Emergency Appeal with a brief description of the issue. Make sure to list the lot number of the house and on which server it is. Once the character that used to own the house has been restored, you can trade the house to a different character.
My guild has no leader anymore.
There is an automated Guild Leader Promotion Feature that will kick in once a guild has no leader for a prolonged period. The process is outlined here: http://camelotherald.wikia.com/wiki/Guild_Maintenance_Policy The Customer Support Team does not make changes to the roster of a guild, so please wait for this system to promote another leader. Please note: The system will not kick in if a guild has no active members. Once a member becomes active again, the system will start running.
Someone is harassing me.
Please tell the player to stop contacting you, and then place them on your ignore list by typing ‘/ignore Playername’. Should they try to circumvent the ignore function, please open a Violation Report with a brief description of the issue. It is very important that you follow this procedure!
I did not get credit for a quest/monster kill/encounter.
The most likely reason for this is that you have a full list of completed quest. To resolve this, please visit the NPC called Quest Journalist in your capital city. Click on all keywords. Then, try repeating the quest or encounter. Make sure that you are in the group or battlegroup attempting the encounter, and that the killing blow on the monster or NPC is dealt by a player in your group/battlegroup, and not by a player controlled pet or someone outside your group/battlegroup. Should you still not get credit, please open an Emergency Appeal with a brief description of the issue.
Someone said they appealed me for violating the rules, but I did not do anything! Do I need to be worried?
No. If you did not violate the rules, then nothing will follow the appeal, and you will not be contacted.
I need to go to a certain spot for my quest, but I cannot find it.
This is a gameplay related question. Please refer to your fellow players for tips!
A monster has not respawned in a while. Can I open an appeal and a CSR will make the monster appear?
Our Customer Support Team will not spawn monsters for you. If you feel like a monster has not respawned in a long time, please keep in mind that different monsters have different respawn timers. Also, other players could have killed the monster without you noticing it.
I have a permanent rez sickness!
Other players can remove this for you, for instance by using the Master Level ability “Restore the Soul”. Of course, our Customer Support Team will be happy to assist you with this as well! Please open an Emergency Appeal with the character that is suffering from this long rez sickness with a brief description of the issue.
I cannot use any items for thousands of minutes.
Our Customer Support Team will be happy to assist you with this! Please open an Emergency Appeal with the character that cannot use items. Make sure to include a brief description of the issue, and if you remember which item was the last one you were successfully able to use, please let us know in your appeal!
DAoC German Community Admin
Broadsword Online Games
Shileahs Camelot-Kompendium - DAoC-Infos auf Deutsch
Shileah of House Dara, the First of Her name, the Unressed, Master of Stickloss, Queen of Inc-Screams, Purge-Fails and lost Line of Sight, Breaker of Mezz, Mother of Doggos
Broadsword Online Games
Shileahs Camelot-Kompendium - DAoC-Infos auf Deutsch
Shileah of House Dara, the First of Her name, the Unressed, Master of Stickloss, Queen of Inc-Screams, Purge-Fails and lost Line of Sight, Breaker of Mezz, Mother of Doggos
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