NPC/Player disappearing bug response from BS

KatKat
edited September 2018 in General Board
The response in the grab bag to this game breaking issue is insufficient.

The lack of information does make this worse. Took over a month to get an official reply, and the best we get is "someday it will be fixed". And, I don't think we would have even received this crappy update if a few of us haven't been pushing for information. This is a pretty big problem. How about telling the PAYING public why the product we are buying is faulty? What happened? What changed and what needs to be fixed? This break didn't happen by itself. Is it something with Amazon? Was some code accidentally broken when working on new patch? What happened??

So many bugs in this game, that we just get used to it...consider it the 'new normal' - and clearly BS wants us to do that with this new one. And, we have done that for years...pet pathing, right click crash, city crash....etc etc etc. As a paying public, we have been somewhat complicit in this horrible situation...we have accepted all these bugs and kept paying. But this one is the worst - and we should never accept it as the 'new normal'. We srsly have the right to know why the product we are paying is not working correctly, with a realistic time frame for the fix.
Post edited by Kat on
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Comments

  • You sure you didn’t just kite too far to see anyone?
    Symonde (Cleric)
    Symfriar (Friar duh)
    Symsorc (Double duh)
    Sympets (Theurg)
    Symmond (Arms)
    Some random mids and hibs
  • Sym wrote: »
    You sure you didn’t just kite too far to see anyone?
    That is a good funny there... but tbh, this is an actual bug.
    ~Westies
  • I know but I couldn’t pass up the lolz
    Symonde (Cleric)
    Symfriar (Friar duh)
    Symsorc (Double duh)
    Sympets (Theurg)
    Symmond (Arms)
    Some random mids and hibs
  • Seems my work is done - Next on the list...getting the hunter rr5 fixed!

    (couldn't pass up the lolz :P)
  • I think you can fix it by playing hybrid...
    Symonde (Cleric)
    Symfriar (Friar duh)
    Symsorc (Double duh)
    Sympets (Theurg)
    Symmond (Arms)
    Some random mids and hibs
  • Sym wrote: »
    I think you can fix it by playing hybrid...

    I would say that 'fix' is almost as bad as 'zone once in a while to avoid disappear bug' :wink:
  • Folks, regarding the "disappearing character" issue there needs to be some clarification. There are 2 separate issues with this. The first of those issues involves a client-only bug that we identified a fix for last week and implemented yesterday. Unfortunately, this client-only issue is the rarer of the 2 and one that would only affect 1 character becoming invisible on screen.

    The other "disappearing characterS" issue where multiple characters/monsters/pets/objects disappear off the screen is a connection issue. As of our investigations thus far - this is most likely NOT a game-related issue as it only started occuring about 2-3 weeks ago and no changes have been made to the game recently that would point to an issue like this starting. Connection issues aren't necessarily an ISP issue, and we don't think this issue is an ISP-related one, but our best theory is that this may be some sort of hardware/firmware/firewall update or common app running in tandem with DAOC that is impacting players who happen to have gotten that update or are running some common application that changed and is now causing issues with DAOC.

    What we'd like from those that are experiencing the multiple characters/monsters/pets/objects disappearing at once issue to do is to try logging into the game without any other 3rd party apps running and see if they can still reproduce the issue. If they can't, start opening up other apps you normally use until you see the issue again.

    In the meantime, we'll continue gathering information and working towards a fix for this matter. But to be clear, there is no timetable on a fix of this 2nd issue on our end as all of our indications are that it's a connection issue and not a game-related issue.
  • edited September 2018 PM
    [edited]
    Post edited by Driralin on
    Bodukejr- hunter
    Thegenerallee-shadowblade
    Misleadinglooks-warrior

    Grumblejr-hero
    Danceswithdebuffs-champion
    Faatkid-druid
  • I submitted my info. Hope that helps
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