Account Recovery Response

BCDawg

I sent an email to support@darkageofcamelot.com to help recover a lost account. I know the character name and server and I'm sure the account is linked to an email I have access to. I haven't heard anything back. I'd like to subscribe again but I'm not getting much help from support. Any chance I could get access to my old account?

Lea_Broadsword

Hey there!
The account support team should come back to you within 72 hours. Their reply might end up in your spam folder, so please check that one, too! If you haven't heard back after 72 hours have passed, please send me a direct message with the date when you contacted them and what email you used to do so!

BCDawg

Hi - I've sent multiple emails last Saturday and Sunday. I also sent you a PM. Nobody has contacted me all week and I was hoping to play this weekend. I have a hard time understanding how it can be week without any reply at all. It shouldn't take someone a couple of minutes to lookup my account information.

Any chance someone will read and reply to my email?

Lea_Broadsword

Continuing via direct message here

Hulkhogonswife

What do I do if my password it not working and then I changed it and it's still not working?