Customer support?

I recently created a free account to play while I decide if I want to resubscribe. It's been many years. So far I've been enjoying it, but I do have some reservations. I'm having an issue with a quest that won't advance after a turn in. I submitted an appeal, and the next 2 times I logged in, I got a pop up box asking if I want to refresh it, which I did. But the next time I logged in, I didn't get it, so I I /checkappeal, and there's nothing in the queue, so I resubmitted. Logged out. Next time in, no popup, no appeal in the queue. Submitted a third time, but next log in, it's gone again. Submitted a 4th time.

My question is, how good is customer support? Am I experiencing something unusual, or is this typical? I played EQ for 18 years, and quit about a year and a half ago because of non-existent customer support. I'm really hoping that's not the case here.
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Comments

  • Customer support is not that bad usually. But they have a small team.
    What kind of quest was that?
    You can also ask in forum or discord if you need some help.
  • @ZoeW can you check your email please? Including spam/junk folders. You should have an email if your appeal has been dealt with/removed :)
    DAoC Community Lead
    Broadsword Online Games
  • @ZoeW can you check your email please? Including spam/junk folders. You should have an email if your appeal has been dealt with/removed :)

    I have an email stating my appeal was received.
    Kroko wrote: »
    Customer support is not that bad usually. But they have a small team.
    What kind of quest was that?
    You can also ask in forum or discord if you need some help.

    It's not a matter of not knowing what to do, and needing advice. My quest step is to give the NPC an item. I gave it to him, saw emote text about him taking it and heating it in a forge. However, the quest still says to give it to him, and I no longer have it, because I gave it to him already.
  • I meant you can ask here to get an answer, as was just given.
  • Don't feel bad that happens to me alot so usually I just give up or ask on the Discord.

    Very frustrating customer experience especially now in 2020.

    GL
  • edited December 2019 PM
    We have 2019 still, as far as i know :p
    Post edited by Kroko on
  • /appeal has been 10% (gracious) of what it should be for 15 years.
  • Yep sorry bud your better off directing all questions to discord, don't think I've had a ingame csr contact to fix a issue for me in 7+ yrs
    Bodukejr- hunter
    Thegenerallee-shadowblade
    Misleadinglooks-warrior

    Grumblejr-hero
    Danceswithdebuffs-champion
    Faatkid-druid
  • ZoeW wrote: »
    It's not a matter of not knowing what to do, and needing advice. My quest step is to give the NPC an item. I gave it to him, saw emote text about him taking it and heating it in a forge. However, the quest still says to give it to him, and I no longer have it, because I gave it to him already.

    GL. My warrior still is bugged on curse with no fix.

    FoH/Bodycount/Asatruar
    Unsubbed
  • I just appealed for the 7th time for the same thing. How sad.
    Why would I want to pay for a game with no support?
  • I'm guessing this quest is just outside the Coruscating Mine. Perhaps an old quest for the hero epic?
  • It's in Humberton
  • @ZoeW can you pm me the details please?
    DAoC Community Lead
    Broadsword Online Games
  • I am VERY happy to say this issue was just resolved in game.
    Thank you! I will be resubscribing my old account now.
  • Welcome back Zoew
  • edited December 2019 PM
    [trolling]
    Post edited by Carol_Broadsword on
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